We can help. Please email support@cleanearthhosting.com
White Label Carbon Neutral cPanel Web Hosting Reseller - Green Hosting Company - Clean Earth Hosting

General Usage Policy

Clean Earth Hosting employs an General Usage Policy to maintain the performance and integrity of our computer equipment. Breach of our General Usage Policy may result in account suspension or termination without refund. In addition to our General Usage Policy, we have a Terms of Service which must be agreed to prior to opening an account. Opening of an account with Clean Earth Hosting, and/or making payment to Clean Earth Hosting, constitutes an agreement to our General Usage Policy and Terms of Service.

1. Spam, Warez, Piracy and Illegal Activities.
Clean Earth Hosting does NOT permit any of it's services to be used for illegal purposes. These include but are not limited to spam, unsolicited commercial email, warez hosting, piracy and hacking related activities. Clean Earth Hosting will remain the sole arbiter in what constitutes any of these activities. You acknowledge that participation in any of these activities will result in immediate termination without refund. Clean Earth Hosting may involve law enforcement authorities if we deem necessary.


2. Child Pornography.
If Clean Earth Hosting discovers child pornography on any services provided to You, your account will be immediately terminated without refund. Your personal details will be passed to law enforcement authorities and we will assist fully with law enforcement authorities around the world to seek charges against You.


3. Hacking/Denial of Service/Sniffing/Spoofing.
Clean Earth Hosting do not permit any type of hacking, denial of service, distributed denial of service, sniffing, spoofing, password cracking or similar malicious activities to be performed on or by it's services. Clean Earth Hosting will remain the sole arbiter in what constitutes any of these activities. You acknowledge that participation in any of these activities will result in immediate termination without refund. Clean Earth Hosting may involve law enforcement authorities if we deem necessary.


4. Backup restoration.
If your account was cancelled and you still need your data to take with you there is a $25 per incident charge for all inquiries regarding previous services and / or support. We generally keep backups available for a period of 30 days after account cancellation, but can provide no guarantees on the actual length of availability of a backup.


5. Web Hosting and Reseller Web Hosting Services
Clean Earth Hosting has strict resource usage restrictions on Web Hosting and Reseller Web Hosting Services. These are designed to maintain the integrity, security and performance of our web servers. Failure to abide by these restrictions may result in account suspension or termination without refund.


Resource Usage
User may not:

  • 1) Use 25% or more of system resources for longer then 60 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.
  • 2) Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
  • 3) Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers.
  • 4) Run any software that interfaces with an IRC (Internet Relay Chat) network.
  • 5) Run any bit torrent application, tracker, or client. You may link to legal torrents off-site, but may not host or store them on our shared servers.
  • 6) Participate in any file-sharing/peer-to-peer activities
  • 7) Run any gaming servers such as counter-strike, half-life, battlefield1942, etc
  • 8) Run cron entries with intervals of less than 15 minutes.
  • 9) Run any MySQL queries longer than 15 seconds. MySQL tables should be indexed appropriately.
  • 10) When using PHP include functions for including a local file, include the local file rather than the URL. Instead of include("http://yourdomain.com/include.php") use include("include.php")
  • 11) To help reduce usage, do not force html to handle server-side code (like php and shtml).
  • 12) Only use https protocol when necessary; encrypting and decrypting communications is noticeably more CPU-intensive than unencrypted communications.
  • 13) Running of public file exchange services is strictly prohibited
  • 14) ADULT CONTENT IS STRICTLY PROHIBITED

Disk Usage Provision.
90% or more of your content on your website must be linked from an HTML or similarly coded web page where all content is freely available to the public. Your website consists of web pages of a standard design, essentially HTML based text and graphics. Downloadable files, media, streaming content or any file which consumes more than 500kb of space must not exceed 10% of your total used disk space.


inodes (Index Nodes)
An inode is a data structure used to keep information about a file on your hosting account. The number of inodes indicates the number of files and folders you have. This includes everything on your account, emails, files, folders, anything you store on the server.

The limit for inodes in a single account is 50,000. Above 50,000 inodes, the account will be removed from our weekly backup process. As well, in extreme cases where the inode overage causes server issues, the account may be suspended.


WordPress Usage & Modules:
We do not allow any WordPress caching modules on our shared or reseller hosting services. WordPress caching modules continually cause server overload problems and are only allowed on VPS or dedicated hosting.